Closing an Incident

You can close any incident that you created, regardless of its current status. Typical reasons for closing your own incident include:

• Finding and implementing a solution.
• Determining that the incident does not require further investigation or resolution.
• Determining that the incident is closed after a Service Desk Analyst updates the incident status to resolved.

Close an Incident

Within the incident, click Close Incident.

• The incident status changes to closed.
• The system sends you a survey notification.