Providing Knowledge Feedback
| 1. | Log into the Service Desk Console as a Self Service user, and open the Knowledge Center workspace. The system displays the list of knowledge articles. |
| 2. | Select the article that you want to rate. The system opens the article. |
| 3. | At the bottom of the window, under Rate this article, select the number of stars that you think this article deserves. |
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You can also click Provide Feedback to enter your ratings. |
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Not useful |
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Somewhat useful |
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Fairly useful |
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Very useful |
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Exactly what I was looking for |
| 4. | Answer the question "Was this article helpful?" Select Yes or No. |
| 5. | Enter your thoughts into the Comments field. |
| 6. | Click Leave Feedback. |
| 7. | To modify your feedback, click Change my feedback. Make your changes as needed, then click Save. |