You can Search for knowledge articles from the search bar, or you can use the Knowledge Center to find what you need.
|
1.
|
From the top header bar, click Knowledge Center. The system displays the Knowledge Center tab that lists all articles in all categories. |
Knowledge Center
|
2.
|
To browse a category, do any or all of the following: |
- Click the category name in the Browse by Category pane. If a category has subcategories, click the expand button next to the category name. Select a subcategory to further refine your search.
- Click an article name from the Found Items pane.
|
3.
|
To continue refining your search, select an article type or a user rating in the Filter Your Results pane. The Found Items pane shows articles that meet the criteria that you specify. |
|
4.
|
To turn off filtering and expand your search, click Delete Criteria next to the Search field. |
Search Field
|
5.
|
To view an article, click its name in the Found Items pane. |