Possible Solutions
You can automatically find solutions to new issues.
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1.
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To create an issue that is not listed on any dashboard panes, click Report an Issue from the Report an Issue using Template pane. A blank issue template appears. |
Blank Issue Template
Note that the status is logged.
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2.
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Enter a word or phrase into the Summary field. For example, enter Printer. |
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3.
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Click  Search . The system displays the Possible Solution list. |
Possible Solution List
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4.
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Click an item from the list to view the contents. |
- Click Previous to view the previous solution in the list.
- Click Next to view the next solution in the list.
- Click Back to return to the list of solutions.
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5.
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If you find a solution that fits your issue, click Resolve. The system changes the status of your request to closed. |
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6.
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Enter a description of the issue and the solution in the Description field. |
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7.
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Click Save Incident. The system saves the issue. |
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8.
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Click Back to My Items List to view a list of your items. |
