The Self Service Home Page
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Click an item from the list to view the item details. If your list is empty, you have no open items.
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1. | Click a relevant issue from the list in the pane. |
The system opens the My Items tab where you can complete and submit the issue.
The system displays the possible solution pane, which lists any relevant knowledge articles. Click a title to view the article.
2. | Enter information about the item. Required information is indicated by a red asterisk (*). |
3. | Click Save Incident. |
4. | Click Back to My Items to see a list of your items. |
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1. | To create a service request from the Top 5 Requests list, click the title of an item. The system displays a blank form. Each form is different depending on the type of item chosen. |
2. | Enter information into the fields on each page of the form. Required information is indicated by a red asterisk (*). |
3. | When you are finished, click Review and Submit. Review the information for accuracy. |
4. | If the information is not correct, click Editand modify the information. If the information is correct, click Submit. |
After you submit a request, the system displays the Service Request creation complete window.