The Self Service Home Page
My Open Items
Click an item from the list to view the item details. If your list is empty, you have no open items.
Report an Issue Using a Template
| 1. | Click a relevant issue from the list in the pane. |
The system opens the My Items tab where you can complete and submit the issue.
The system displays the possible solution pane, which lists any relevant knowledge articles. Click a title to view the article.
| 2. | Enter information about the item. Required information is indicated by a red asterisk (*). |
| 3. | Click Save Incident. |
| 4. | Click Back to My Items to see a list of your items. |
Top 5 Requests
| 1. | To create a service request from the Top 5 Requests list, click the title of an item. The system displays a blank form. Each form is different depending on the type of item chosen. |
| 2. | Enter information into the fields on each page of the form. Required information is indicated by a red asterisk (*). |
| 3. | When you are finished, click Review and Submit. Review the information for accuracy. |
| 4. | If the information is not correct, click Editand modify the information. If the information is correct, click Submit. |
After you submit a request, the system displays the Service Request creation complete window.