Using the Social Board
Use the Social BoardA place to post and view messages to other users. to post and view messages to other HEAT users. You can also create conversations amongst users within a team, group, or role. You must activate the Social Board before you can send or receive messages.
The Social Board workspace enables the following:
Activity streams and real-time feed:
- Notify affected users when relevant business services are out or degraded.
- Make users more aware of things that are important to them (such as escalations, status updates, and so on).
- Reduce time spent on tasks related to finding information and tracking updates.
Social community and collaboration:
- Encourage users to collaborate and provide peer-to-peer support with both real-time and archival knowledge to drive greater productivity.
- Let users help each other within a managed community and service as a team.
Integrated service management workflows:
- Create incidents, knowledge articles, or any other standard or custom business object and post updates from business objects.
Social as PaaS:
- Extend the Social Board to custom objects and business processes.
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For social notifications to work correctly, all application servers in the web farm should use either HTTP or HTTPS. Mixed mode is not supported. |
Activating the Social Board|
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The administrator must grant you access to the Social Board workspace before you can use it. If you do not see the Social Board button, then your role does not have access to this feature. |
To activate (open) the Social Board workspace, either
- Click the Social Board button on the navigation bar.
--or--
- Open the Social Board workspace from the workspace selector in the top header bar.
Once the Social Board is activated, you can send and receive messages and utilize the Chat feature.
The Message Counter
The number of unread messages is shown next to the Social Board icon. If the Social Board has not been activated, you do not see a number.
The message counter increments each time a new message is posted, not including your own messages. By default, the Everybody's Activity area and your comments get updated instantly, while the Teams Activity area gets updated every 5 minutes. The maximum number of notifications shown is 10.
You can see when a new message has been posted even if you are in another workspace. This eliminates the need to switch to the Social Board workspace to check for new messages.
To clear the counter, either open the message window or click Clear & Close.
