Canceling a Change Request
A new change request has a status of logged. If you want to cancel a change request, you must do so before you update the status to requested.
Follow this procedure to cancel a change request that you created, while it is still in the logged state.
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Unless you are a Change Manager, you can only cancel a change request when it is in the logged state. Change Managers can change the status of a change request at any time.
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Canceling a Change Request that is in the Logged State
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1.
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Log in to the Service Desk Console as a Change Manager and open the Change workspace. Open the change request that you want to modify. |
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2.
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In the Status field, choose Canceled from the drop-down list. |
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3.
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Click Save  from the toolbar.
The Cancellation Reason window appears. |
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4.
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Enter the reason for canceling the request and click OK. The status of the change request is set to canceled. |
The Change Manager and the change requester are notified via email of the cancellation.