Post-Implementation Review

After a change request is implemented, the changeA process for assessing and reducing the impact and risks of proposed changes. requires a post-implementation review.

In the post-implementation review, consider the following:

• Did the change have the desired effect and meet the stated objectives?
• Are users and customers satisfied with the results?
• Are there any shortcomings or undesirable side effects?
• Was there a proper allocation of resources to implement the change?
• Was the change implemented on time and within budget?
• Did the backout plan function correctly?
• Was the change request properly categorized? If not, adjust as required.

Each change request can have only one post-implementation review.

Creating a Post-Implementation Review

The Post Implementation Review tab appears when a change requestA formal request for the implementation of a change. is in implemented status.

1.

Log in to the Service Desk Console as a Change ManagerEnsures that changes are introduced into the organization with minimum disruption to existing services. The Change Manager can initiate a change request, but usually manages the change through its lifecycle. and navigate to the change request.

2.

Under the Post Implementation Review tab, click New PIR. The New PIR window appears.

3.

Enter information into the fields.

--fields--

Field	Description
Change Implementation Result	The result of the change implementation. Choose from the drop-down list. Backed Out Failed.  A notification is sent to the change owner and change coordinator. Success
Synopsis	An overview of the change process and its results.
Step To Avoid Recurrence	If there were issues, enter the steps that could have been taken to avoid them.
Status	The change status.
Customer Impact	The impact to the customer.
Root Cause	The root cause.
Start Date Time End Date Time	The date and time to begin and finish the review.

4.

Click Save.