Change

In HEAT, a changeA process for assessing and reducing the impact and risks of proposed changes. is defined as a change in the IT environment, such as a software update or introducing a new server.

Change ManagementThe process of assessing and detecting any impact and potential risk that a proposed change could inflict on your organization. is the process of assessing and detecting any impact and potential risk that a proposed change could inflict on your organization. The goal of Change Management is to ensure that standardized methods and procedures are used to process change requests. Successful Change Management minimizes the impact of change-related issues and improves daily operations.

Changes are implemented through configuration items. Changes can be used with incident, problem, or release records. A change requestA formal request for the implementation of a change. is a formal request for the implementation of a change. A change request, specifying the details of a proposed change, must be submitted for every non-standard change.

See Change Lifecycle for information about the lifecycle of a change request and the different states that a change request moves through.

Change Managers, change implementers, and change approvers can view change requests and the tasks that are assigned to them.

Change Workspace