Using the Change Calendar

Changes, especially major and significant changeA process for assessing and reducing the impact and risks of proposed changes.s, can affect a large number of users in an organization. Organizations lose thousands of dollars and hours of work when employees are not notified or aware of impending changes that affect them. The HEAT change calendar provides greater visibility of impending changes in the organization.

The change calendarAutomatically picks up all scheduled changes and presents the information in a graphical view. automatically picks up all scheduled changes and presents the information in a graphical view. The change calendar can be viewed by all the roles in HEAT.

Accessing the Change Calendar

• Within the Service Desk Console, open the Change Calendar workspace. The default change calendar appears.
• Click a date to view details for a specific day.
• Double-click an item on the calendar to open the change record.

Navigating the Change Calendar

At the top of the calendar are the following buttons:

Calendar Buttons

1.

Date: The day, week, or month you are viewing.

2.

Previous and Next: Go to the previous or next day or month.

3.

Today: Go to today.

4.

Refresh: Refresh the page to see updated information.

5.

Change Type. Key to Change types for an event. See the field descriptions under Creating a Change Request.

• emergencyThis type of change is usually a response to a failure or error that needs an urgent fix. Emergency changes must be made quickly and is usually recorded after the change has already been made.
• majorThis type of change requires a lot of items and/or dependencies and may require other associated change requests.
• minorSmall changes or changes that have a small/minor affect are classified this way.
• significantSimilar to type classification of major, except that significant might need to be divided into several partial subsequent changes that together would constitute a large significant change, depending on the policies and requirements of your organization.
• standardThis type of change is performed on a regular basis and is considered routine. Standard changes are typically created through one of the various change templates available. A user cannot create a standard change in the same fashion as other changes.

6.

Saved Searches: Click to view Change saved searches.

7.

Favorite Searches: The searches designated as favorites for the Change Calendar.

8.

View Type: Choose the view type from the drop-down list.

• Day View: View only the day of the chosen event.
• Week View: View the entire week of the chosen event (includes Saturday and Sunday).
• Month View: View the entire month of the chosen event.
• Only Weekday: Check to view the month or week of the chosen event without weekends (Monday through Friday).

Using the Change Calendar

1.

Hover your mouse over a specific change request to view its information.

Using the Change Calendar

2.

Double-click the change link on the calendar to go to the change record. There you can view details about the change request. Dates and type updates made to the change record are reflected in the Change Calendar. You might need to click Refresh to see the updated information.