The Change Approval Workflow

This section describes the default change approval workflow. See Using Workflows for information on modifying workflows.

The Default Change Approval Workflow

Configuration

The Trigger Definition is set to:

Specific fields updated

AND

Status is equal to pending approval

Change Workflow Trigger Definition

Set the Exception Notification to an email template.

Workflow

1.

If Need additional approval

Change type not equal to standard

AND

Change type not equal to minor

2.

If emergency change

Change type equal to emergency

3.

If major change

Change type equal to major

4.

Get Approval ECAB approval

Get ECAB Approval

5.

Get Approval CAB approval

Get CAB Approval

6.

Get Approval MC approval

Get MC Approval

7.

Notification Denied change notification

Denied Change Notification

8.

Notification Approved change notification

Approved Change Notification

9.

Notification Timed out approval notification

Timed Out Approval Notification

10.

Update Set status to scheduled

Status: Scheduled

11.

Update Set cancellation reason

Cancellation reason: change approval denied by CAB member or approval board.

12.

Update Set status to denied

Status: Denied

If the system determines that there is not enough time (according to the settings) to approve a change request before the approval board meeting, the approval automatically rolls over to the next meeting.