Resolving and Closing a Change Request
You can close a change requestA formal request for the implementation of a change. after it is successfully implemented and reviewed.
| 1. | Log in to the Service Desk Console as a Change Manager and open the Change workspace. Open the change record to close. |
| 2. | Verify the following: |
- All tasks are completed.
- All related records are resolved.
- The post-implementation review has been conducted.
| 3. | Set the Status to closed. |
| 4. |
Click Save  from the toolbar.
|
The system notifies the change requester that the change request is now closed.
All the fields on the Change form become read-only.
The Cost field is updated if additional tasks were associated with the change request after it was implemented.