Search Examples
This section describes some ways to use search.
Creating a Saved Search with Expressions
To search for all incidents that are breaching within the next 24 hours, set up the search query fields as follows:
| 1. | From the Incident workspace, click Saved Searches. A list of saved searches appears. |
| 2. | Click New Search. A blank search form appears. |
| 3. | Enter a search name. |
| 4. | Set up your query: |
- Select Incident # Status = Active, Logged, Waiting for 3rd Party, Waiting for Customer, Waiting for Resolution or you could select Incident # Status Not In List Closed, Resolved.
- Click Add to add another row.
- Select the operator AND.
- Select FRS_data_escalation BreachDateTime Greater or Equal $(Today()).
- Click Add to add another row.
- Select the operator AND.
- Select FRS_data_escalation BreachDateTime Less or Equal $(Tomorrow()).
| 5. | Click Save. |
Running an Advanced Search
To search for all open priority 1 incident records containing the words "PC" and "slow", set up the search fields as follows:
| 1. | From the Advanced Search window, in the Contains field, enter "slow PC." |
| 2. | Below the Contains field, click the arrow to access the drop-down menu. Select Status. |
| 3. | Click the arrow in the text field to select all statuses that indicate open records, such as active, logged, waiting for 3rd party, waiting for customer, and waiting for resolution (not closed or resolved). |
| 4. | From the next drop-down arrow, select Priority and click the drop-down to select 1. |
| 5. | Click Search. All found records are listed. |