Configuration Menu Index

This topic lists the Settings menu items in the Configuration Console and the related documentation. Other workspaces in the Configuration Console can be accessed from Search Objects .

Section	Sub-section	Pages	Help Topic
Home			The Configuration Console (Admin UI)
Configure
	Users and Permissions
		Groups	Using Contact Groups
		Roles	About Roles
		Roles and Permissions	About Roles
		Teams	Using Teams
		Users	About HEAT Users
	Organization Profile
		Account Information	Account Information
		Application Setup	Setting Up the Application Using the Setup Wizards
		Business Hours	Setting Up Hours of Operation
		Currencies	Currencies
		Departments	Using Departments
		Employment Types	Employment Type
		Languages	Setting up Languages
		Org Chart	Organization Chart
		Organizational Units	Defining Your Organization
		Slave Tenants	Slave Tenants
		Supporting Organizations	Supporting Organizations
		Timezones	Time Zones
	Security Controls
		Allowed File Extensions	Attachment Types
		API Keys	API Keys
		Authentication Providers	Authentication Providers
		External Logins	Viewing a List of Users with External Login
		Login Priority	Defining the Login Credential Priority
		Password Policy	Password Policy
		Session Timeout	Session Timeout
	Communication Templates
		Communication Manager	Communication Manager
		Score Card Configs	Using the Score Card
		Surveys	Setting Up Surveys
	Email Configuration
		Mail Boxes	Creating an Inbox
		Servers	Email Servers
	Cache Management		Performance
	Announcements		Announcements and FAQs
	Alerts		Using Alerts
Build
	Automation Tools
		Escalation Schedules	Creating an Escalation
		Metadata Validation
		Object Matching Lists	Object Matching Lists
		Object Templates	Object Templates
		Quick Actions	Quick Actions
		Saved Searches	Using Saved Searches
		Watch Lists	Using the Watch List
	Business Objects		Business Objects
	Validation Business Objects		Using Validation Business Objects
	Workflow
		Workflow Instances	Workflow Instance
		Workflows	Workflows
	Counters		Using Counters
	Dashboards		Dashboards
	Global Constants		Default Global Constants
	Mobile Layouts		Configuring Mobile Layouts
	Page Layouts		Assigning Layouts (Workspaces) to Roles
	Pick Lists		Using Pick Lists
	Reports		Reports
	Saved Searches		Using Saved Searches
	User Interface Styles
		Calendars	Using the Change Calendar
		Grid Highlighter	Using Highlighter Styles
		Grid Setting	Default Grid Settings
		Style Editor	Using the Style Editor
	Self Service
		Home Page	Home Page
		Tabs	Tabs
	HEAT Development Project		Using the HEAT Development Project
	HEAT Development Package		Using the HEAT Development Project
Extend
	Integration Tools
		Data Import Connections	Importing Data
		Data Export Connections	Exporting Data
		Integration Log	Viewing the Integration Log
		Integration History
		Integration Queue
		LDAP Import Log
		LDAP Settings	LDAP Settings
		Legacy Bulk Uploader	Configuration History Generic Bulk Upload Pipeline
		Remote Host Connections
	Voice Integration
		Activity Call Results
		Agent Skills	Configuring Agent Voice Settings
		Cloud Configuration	Cloud Configuration
		Hybrid Configuration	Hybrid Configuration
		Skills
		Skill Groups	Creating Skill Groups
		Synchronization Status	Voice Synch Status
	DSM Integration		DSM Integration
	HEAT Discovery		HEAT Discovery Asset Management
	HEAT API		HEAT Web API
Monitor
	Application Logs
		CMDB Baseline Log	Viewing the CMDB Baseline Log
		Integration Log	Viewing the Integration Log
		LDAP Import Log	Viewing the LDAP Import Log
		Logging Configuration	Logging Configuration
		Service Log
		Run Program History	Run Program History
		Transaction Audit Log	Transaction Audit Log
	System Audit History
	Transaction Details
	Patch Logs
	Scheduled Jobs		Schedule Entry
	Logon History		Logon History