How do I ...
The following topics describe specific examples on how to use HEAT.
Business Objects
- Displaying Change Attachments in Incident Record
- Displaying Problem Attachments as a Separate Child Panel for Parent Incident
- Setting Up Object Search
- Creating a Business Object to Optimize Search
- Highlighting Certain Incidents
- Showing Fields in Different Colors Based on Value
- Creating an Hours of Operation Field
Expressions
- Referencing a Field in a Business Object
- Accessing a Field that is Referenced by a Link Field in the Business Object
- Accessing a Field from a Validated Business Object
- Accessing a Value from a Related Business Object
- Defining a Constrained Validation List
- Prompting for a Value in a Quick Action
- Defining an IF-THEN-ELSE Expressions
- Defining a Conditional Expression
- Finding Records that Will Breach
Quick Actions
- Creating an Export Data Quick Action
- Using the Run Program Quick Action
- Using the Send Email Quick Action
- Creating a Quick Action Template
- Translating the Self Service Quick Action Templates
- Creating a Report Quick Action
- Using the Update Object Quick Action
- Using the Insert Child Object Quick Action
- Using the Export to Excel Quick Action
- Using the UI Action Quick Action to Open Another Workspace
- Using the UI Action Quick Action to Open a Workflow
- Using the Run for Child Quick Action
- Using the Search and Link Quick Action
- Using the Clone Object Quick Action
- Quick Action Expression Examples
Request Form Setup
- Auto-Fill Employee Address Information
- Specifying a Unique ID for a Control
- Making a Control Read-Only
- Specify a Required Field
- Specifying a Field Type (Text or Number) and Numeric Constraints
- Specifying Field Dimensions
- Specifying Response Value Boundaries
- Allowing Users to Attach Files
- Indenting a Field
- Displaying Categories on Separate Form Pages
- Creating an Ad-Hoc Price for a Request Offering
User Configurations
- Giving Service Desk Analysts Access to Assigned Incidents
- Giving a Service Desk Manager Access to Incidents for an Organizational Unit
- Giving a Service Desk Analayst Access to Incidents Assigned to an Organizational Unit
- Giving Self Service Access to Submitted Incidents
- Submitting a Request on Behalf of a Customer