Workspace Index
This section lists the default workspaces included with the Service Desk Console.
| Workspace name | Default roles | Documentation link |
|---|---|---|
| Account | Admin | Account Information |
| Agent Task | ConM, IM | Managing Gateway Settings |
| Alert | All | Using Alerts |
| Announcement | All | Announcements and FAQs |
| Analytic Metrics | Admin | Analytic Metrics |
| API Keys | Admin | API Keys |
| Approval | Admin, ChM, KM, PM, RelM, SDA | Approvals |
| Approval Vote Tracking | Admin, ChM, KM, RelM, SDA | Viewing Approvals for All Change Requests |
| Asset Data Mapping | Admin | Viewing and Managing Asset Data |
| Attachment | Admin | Attachments and URLs |
| Authentication Provider | Admin | Authentication Providers |
| Baseline Mapping | Admin, ConM, IM | Configuration Baseline |
| Business Value Modeling | Admin | Business Value Modeling |
| Change | Admin, ChM, ConM, E, IM, PM, RelM, RepM, SDA, SDM | Change |
| Change Approval Board | ChM | Change Advisory Board |
| Change Calendar | Admin, ChM, ConM, IM, PM, RelM, SDA, SDM | Using the Change Calendar |
| Change Lockout | Admin, ChM, ConM, IM | Setting up a Change Window and Lockout |
| Change Window | Admin, ChM, ConM, IM | Setting up a Change Window and Lockout |
| CI (Configuration Item) | Admin, ChM, ConM, IM, KM, LM, RepM, SDA, SDM | |
| CI Named Rel Constraints | Admin, ConM | Defining Constraints for Configuration Item Relationships |
| CI Named Rel Data | Admin, ConM | Defining a Configuration Item Relationship |
| CI Service | Admin, ChM, ConM, SDA | The CI Map |
| CMDB Baseline Log | Admin | Viewing the CMDB Baseline Log |
| Contact Group | Admin | Using Contact Groups |
| Contact Store | Admin | Using the Contact Store |
| Cost Item | Admin | Cost Items |
| Cost Driver | Admin | Cost Driver |
| Currencies | Admin | Currencies |
| Dashboard | Admin | Dashboards |
| Department | Admin | Using Departments |
| DSM Managed Installation | Admin, SDA | Uninstall and Reinstall Software |
| DSM On-Demand Sync Request | Admin, SDA | Configuring the DSM Environment in HEAT |
| DSM Operating System Set | Admin, SDA | Activate Software Packages, Software Sets, and Operating System Sets |
| DSM Software Package | Admin, SDA | Activate Software Packages, Software Sets, and Operating System Sets |
| DSM Software Set | Admin, SDA | Activate Software Packages, Software Sets, and Operating System Sets |
| Admin, KM, PM, SDA, SDM | ||
| Email Configuration (Config) | Admin | |
| Email Object Name Mapping | Admin | |
| Employee | Admin, PM, SDA, SDM | Using Employees |
| Employee Team | Admin, ChM, PM, RelM, SDM | Using Teams |
| Employment Type | Admin | Employment Type |
| Encryption Key | Admin | Encryption Keys |
| Escalation Schedule | Creating an Escalation | |
| External Contact | Admin | Using External Contacts |
| External Login | Admin | Viewing a List of Users with External Login |
| FAQ | Admin, SO | Announcements and FAQs |
| Fulfillment Item | Admin, SDA, SDM | Fulfill Multiple Software Requests |
| Fulfillment Item Package | Admin, SDM, SO | Task and Software Installation Catalogs |
| Gateway | Admin, ConM, IM | |
| Hardware Changes | IM | View Hardware and Software Changes |
| Identity Store | Admin | Using the Identity Store |
| Incident | Admin, ChM, ConM, E, IM, KM, PM, RelM, RepM, SDA, SDM | Installing and Provisioning Incidents |
| Integration | Admin | Manually Running an Activated Connection |
| Integration History | Admin | Viewing the Integration Status and History |
| Integration Log | Admin | Viewing the Integration Status and History |
| Integration Queue | Admin | Viewing the Integration Status and History |
| Discovery Manager | Using Audits | |
| Inventory Settings | Admin, ConM, IM | Managing Inventory Settings |
| Knowledge | KM, PM, SDA, SDM, SO | Knowledge |
| Knowledge Advisory Board | KM | Setting up the Knowledge Advisory Boards |
| Knowledge Center | SS | Providing Knowledge Feedback |
| Languages | Setting up Languages | |
| LDAP Import Log | Admin | Viewing the LDAP Import Log |
| Logging Configuration | Admin | Logging Configuration |
| Logon History | Admin | Logon History |
| Logs | Admin | Logging |
| Managed Software | Viewing Configuration Items in the Managed Software Workspace | |
| Milestone | Admin, ChM, ConM, IM, PM, RelM, SDA | Working with Milestones |
| My Items | All | My Items |
| Notification | Admin | Creating and Viewing Notifications |
| OLA | Admin | Operational Level Agreements |
| Organizational Unit, Org Unit | Admin, ConM, IM | Organization Chart |
| Org Unit Management | Admin, IM | View and Associate Configuration Items with Organizational Units |
| Price List | Price List | |
| Problem | Admin, ChM, ConM, E, IM, KM, PM, RelM, RepM, SDA, SDM | |
| Process Wizard | Admin | Setting Up the Application Using the Setup Wizards |
| Provisioning Profile Hardware | Admin | Define Hardware and Software Profiles |
| Provisioning Profile Software | Admin | Define Hardware and Software Profiles |
| Public Key | Admin | Encryption Keys |
| Release | Admin, ChM, ConM, E, IM, PM, RelM, RepM, SDA, SDM | Releases |
| Release Package | ChM, RelM | Working with Release Packages |
| Release Review Board | RelM | About the Release Review Board |
| Report | Admin, ChM, ConM, E, IM, KM, LM, PM, RelM, RepM, SDM | Viewing Reports |
| Report Templates | RepM | Report Examples |
| Request Offerings | Admin, SO | Working with Request Offerings |
| Risk Calculator | ChM | Setting the Risk Level |
| Risk Level | ChM | Setting the Risk Level |
| Roles | Admin | About Roles |
| Roles and Permissions | Admin | About Roles |
| Run Program History | Admin | Monitor Progress |
| Schedule Entry | Admin, ChM, ConM, IM | |
| ScoreCardConfig | Admin | Using the Score Card |
| Search | All | The Configuration Console (Admin UI) |
| Service | E, PM, RelM, SO | Services Workspace Index |
| Service Catalog | Admin, SS, SO | Service Catalog |
| Service Level Agreements | Admin, SO | Service Level Agreements |
| Service Level Packages | Admin | Service Level Packages |
| Service Level Target | Admin, SO | Service Level Targets |
| Service Portfolio | Admin | Service Portfolio |
| Service Request | Admin, PM, SDA, SDM | Creating Software and Provisioning Service Requests |
| Session Timeout | Admin | Session Timeout |
| Settings | Admin | Planning Your Deployment |
| Skill | Admin | |
| SLA Subscription | SO | Service Level Agreements |
| Slave Tenants | Admin | Slave Tenants |
| Social Board | All | Using the Social Board |
| Software Changes | IM | View Hardware and Software Changes |
| Software Installation Task | Admin, SDA | Creating Software and Provisioning Service Requests |
| Software Inventory | ConM, IM, LM | Using Audits |
| Standard User Team | Admin | Using Teams |
| Style Editor | Admin | Using the Style Editor |
| Sub Budget Plan | Admin | Master Budget and Sub-Budget Plans |
| Supporting Organizations | Admin | Supporting Organizations |
| Survey | Admin | Setting Up Surveys |
| Survey Metric View | Admin | Survey Objects |
| Target Computer | Admin | Track Progress of Service Requests |
| Task | Admin, ChM, ConM, IM, KM, PM, RelM, RepM, SDA, SDM | Tasks |
| Task Catalog | Admin, SDM, SO | Task Catalog |
| Task Catalog Software Installation | Admin, SDM, SO | Task and Software Installation Catalogs |
| Task Catalog Status | Admin | Task Catalog Status |
| Teams | Admin | Using Teams |
| Template Instance Map | Admin | Task and Software Installation Catalogs |
| Tenants | Admin | Integrated Windows Authentication |
| Tenant Email Mailbox Mapping | Admin | |
| Tenant Email Subject Line | Admin | |
| Timezones | Admin | Time Zones |
| Transaction Audit Log | Admin, SDM | Transaction Audit Log |
| Underpinning Contract | SO | Underpinning Contracts |
| User Interfaces | Admin | Adding the Social Board to a Role |
| User Management | Admin | Finding Role Users |
| Vendor | SDM | Creating a Vendor |
| View Installation State | Admin | Creating Software and Provisioning Service Requests |
| Voice | Admin | Voice |
| Voice - Agent Group | Admin | Configuring Group Voice |
| Voice - Agent Skill | Admin | |
| Voice - Agent Properties | Admin | Configuring Agent Voice Settings |
| Voice - Skill Group | Admin | Configuring Group Voice |
| Voice - Synch Status | Admin | Configuring Group Voice |
| Voice Activity Log | Admin | Creating Incidents Using IPCM |
| Workflow Instance | Admin, ChM, KM | Workflows |
Role Legend:
Admin - Administrator
ChM - Change Manager
ConM - Configuration Manager
E - Executive
IM - Inventory Manager
KM - Knowledge Manager
LM - License Manager
PM - Problem Manager
RelM - Release Manager
RepM - Report Manager
SS - Self Service
SO - Service Owner
SDM - Service Desk Manager
SDA - Service Desk Analyst