New Features

• Limit the number of files that can be attached.
• Ability to paste content from the clipboard.
• Ability to drag and drop attachments to record.

• Dynamically calculate and display trend direction on metrics dashboard.
• Create trending dashboard showing historical values over time.

• Allows the creation and management of analytic historical snapshots.
• Supports creation of historical snapshot from previous history.

An analytic snapshot lets you report on historical data from the Analytic Metric Dashboards. For example, an SDA manager could set up an analytic historical snapshot that reports on the active P1 incident for the day from which he can create a dashboard showing the trending of P1 incidents over time.

Snap is set to horizontal and vertical, by default.

• Horizontal snap: Charts are snapped horizontally which allows creation of charts that can be added vertically and user scroll vertically.
• Vertical snap: charts are snapped vertically which allows creation of charts horizontally and user can scroll horizontally.

Change Calendar - Filtering

• VMWare host auditor pulls details from ESX or VCenter servers.
• Logical drive info on the hardware tab.
• Include / Exclude folders in agent scan.
• Graynet detection.
• Audit file types (how many of a given file-type is in use).
• Disk space used by file-type.
• Configurable switch subnets.
• Excluded subnets.
• Netscan can retrieve serial number, manufacturer and model of select Cisco devices using SNMP.

• Enable IT budget planning by service, line of business, cost category or projects.
• Allow organization to compare actual costs with planned budget.
• Budget Plan Modeling, including ability to create budget line items by service, business unit or project, auto rollup of sub-budgets to Master Budget Plan, create budget items based on prior year actuals.
• Out-of-the-box budget variance dashboards.

• Supports the “Total cost of Ownership” of service calculation.
• Ability to add Cost Items to CI records.
• Visibility of Cost Items from CI objects.
• Define cost allocation ratio of CI Cost to consuming services.
• Automatic allocation of cost of CI to the consuming services.
• Automatic rollup of CI cost to cost of overall service.

• Now filtered based on a saved search
• Shrink to Fit - shrinks the size of the journal window based on the amount of content.

• Allows Service Desk Analyst to conduct secure sessions with a remote computer and to interact with it as it was on the local network.
• From the SDA desktop, initiate Remote Connection to end user machines.
• Control Remote Client.
• Exchange Chat messages with Connected Client.
• Transfer Files between the SDA and the Client Computer.
• Record the Remote Session.
• Capture and View History of Remote Control Sessions from the associated Incident.

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